Orders
1. Can I change or cancel my order?
Once an order has been placed, we begin processing it as quickly as possible. If you need to make a change, please contact us immediately and we'll do our best to assist. Unfortunately, we cannot guarantee changes or cancellations once an order has been processed.
2. How long will my order take to arrive?
Australia 🇦🇺 orders: Estimated delivery: 6–12 business days
International 🌎 orders: Estimated delivery: 8–15 business days
3. How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with your tracking information.
Returns
1. Can I return my order?
Please refer to the Returns Policy here.
2. Can I exchange my jewellery?
Please refer to the Returns Policy here
Products
1. What materials do you use?
All Airelle jewellery is crafted from 925 sterling silver or high quality brass and features either premium cubic zirconia, certified moissanite, or freshwater pearls, depending on the design.
2. What's the difference between Cubic Zirconia and Moissanite?
Our Cubic Zirconia collection is designed for effortless everyday elegance, while our certified Moissanite collection offers exceptional brilliance and is created for life's most meaningful occasions.
3. Is your moissanite certified?
Yes. Our moissanite stones are accompanied by a certificate of authenticity.
Jewellery Care
1. Can I wear my jewellery in the shower?
We recommend removing your jewellery before showering, swimming, exercising or sleeping to preserve its finish and brilliance.
Payments
1. What payment methods do you accept?
List:
· Visa
· Amex
· Mastercard
· PayPal
· Apple Pay
· Google Pay
· Union Pay