Refund policy

Change of Mind / Incorrect Size

We understand that sometimes things don't work out. While we do not offer direct exchanges, we gladly accept returns for change of mind or incorrect size in exchange for a store credit, valid for 12 months.

To be eligible, please contact us at info@airelle.com.au within 7 days of receiving your order, and we'll provide you with return instructions.

Return Policy

Please note the following conditions apply:

· Sale items cannot be returned.

· For hygiene reasons, earrings are not eligible for return.

· We do not offer refunds for change of mind. Eligible returns will be issued as a store credit, valid for 12 months.

· Return requests must be submitted within 7 days of receiving your order.

· Customers are responsible for return shipping costs for change of mind returns.

· Items must be unworn, unused, in their original condition, and returned with all original packaging and accessories.

· Once your return request has been approved, your parcel must be shipped within 5 business days.

· Returns that are worn, damaged, incomplete or received outside the approved return period may be declined with no credit note issued. We can return the item to you once the applicable return postage fee has been paid.

Order Changes & Cancellations

As we begin processing orders shortly after they are placed, we are unable to guarantee cancellations or amendments.

If you need to update your order, please contact us as soon as possible at info@airelle.com.au and we'll do our best to assist. Our customer support team operates Monday to Friday, with a typical response time of 12–24 hours.

To avoid delays or errors, we kindly ask that you review your order details carefully before completing your purchase.

Faulty Items

At Airelle, we are committed to delivering jewellery that meets our quality standards.

Every piece is carefully quality checked by our manufacturing partner before it is packaged and dispatched. We work closely with our manufacturers to ensure each item meets our expectations for craftsmanship, finish and durability.

While every effort is made to ensure your jewellery arrives in perfect condition, if you believe you have received an item with a manufacturing fault, please contact us within 48 hours of delivery with your order number and clear photographs of the item. Our team will carefully review your claim and work with you to determine the appropriate resolution.

What is not considered a manufacturing fault?

The following are not considered manufacturing defects:

· Accidental damage or misuse, including bending, pulling, dropping or impact.

· Damage caused by improper care or storage.

· Tarnishing, oxidation or discolouration caused by exposure to water, perfume, lotions, sunscreen, soap, chlorine, hand sanitiser or other chemicals.

· General wear and tear from normal use.

· Minor variations that do not affect the functionality or wearability of the item.

To help preserve the beauty of your jewellery, please follow the care instructions included with your order and available on our website.

Damage resulting from failure to follow our jewellery care instructions is not covered under our warranty.