Privacy policy

At Airelle, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website or make a purchase.

Information We Collect

When you place an order or contact us, we may collect personal information including:

· Name

· Email address

· Phone number

· Shipping and billing address

· Payment details (processed securely through our payment providers)

· Order history

· Information you provide when contacting us

We may also collect website usage information through cookies and similar technologies.

How We Use Your Information

We use your information to:

· Process and fulfil your orders

· Provide customer support

· Communicate with you about your order

· Improve our website and shopping experience

· Send marketing emails (only if you have subscribed)

· Meet our legal and regulatory obligations

Payments

Payments made through our website are processed securely by trusted third-party payment providers.

Airelle does not store your full credit or debit card details.

Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services.

Your information may be stored through Shopify's secure systems in accordance with their privacy practices.

For more information, please refer to Shopify's Privacy Policy.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and analyse website traffic.

You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

Sharing Your Information

We only share your information where necessary to operate our business, including with:

· Shopify

· Payment providers

· Shipping and logistics providers

· Professional service providers where required

We do not sell or rent your personal information to third parties.

International Data Transfers

Some of our service providers, including Shopify and payment providers, may store or process information outside Australia.

We take reasonable steps to ensure your information is handled securely.

Accessing Your Information

You may request access to, or correction of, your personal information by contacting us.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.